Client’s Charter

1.

To provide a safe and well-maintained passage to users through timely monitoring and maintenance of road furniture, pavement condition and drainage system.

2.

To provide a response to user’s complaints within 24 hours of a complaint being received.

3.

To ensure the quick transit of users through the JSAHMS toll plaza.

4.

To release information related to any related events to the public through news and information media to enable users to plan their appropriate routes.

5.

To respond to accidents and incidents and provide appropriate assistance expeditiously.